We want you to shop with confidence. If something isn't right with your order, we're happy to help. Just reach out and we'll work with you to make it right.

Not sure it's the right fit?

Before you order, you can request a free sample to see and feel the product. We're also happy to answer any project questions: call 1-800-SUNCO-38 (1-800-786-2638) or email sale@suncoamerica.com.

Return window

You can request a return within 30 days of receiving your order. Please contact us before sending anything back. Returns sent without prior approval can't be accepted.

Damaged, defective or wrong items

If your order arrives damaged, has a quality issue, or you received the wrong item, we'll send you a prepaid return label at no cost to you. Please contact us within 48 hours of delivery with photos of the box and product.

Change-of-mind returns

If you're returning an item for any other reason, return shipping is the customer's responsibility. To make it easy and affordable, we'll send you a return label using our discounted shipping rates. We'll tell you the label cost up front, and it will be deducted from your refund once we receive the return.

Condition of returned items

Full, unopened bundles in new condition can be returned. Incomplete bundles, or items that are no longer in new condition, are subject to deductions and a restocking fee of 10–20%, depending on their condition.

Non-returnable items

• Products that have been cut, installed, or glued
• Items sold as discounted, open-box, unpacked, or "as-is." These are final sale.

Bulk and pallet (LTL) orders

Returns on bulk and pallet orders are accepted by approval only. Return freight is the customer's responsibility unless otherwise agreed in writing.

Refused or undeliverable shipments

If a delivery is refused or returned to us as undeliverable, we'll refund the order minus the original and return shipping costs.

Purchased from another store?

We're proud to be the official distributor of STEICO underlayment across all the online stores where it's offered in the US. Returns for purchases made elsewhere usually go through the store where you bought, but we're always happy to help you navigate the details. Just reach out.

Refunds

Once we receive your return, we'll inspect it and issue your refund within 2–5 business days to your original payment method, minus any return shipping or restocking fee we've confirmed with you. Your bank or card provider may take a few additional days to post the refund.

Exchanges

Need a different size or quantity? Just contact us and we'll sort it out.

Questions?

Call 1-800-SUNCO-38 (1-800-786-2638) or email sale@suncoamerica.com. We're here to help.